Warenkorb (0)
Dein Warenkorb ist leer
Last updated: 6 September 2026
Every order is made for you by hand in our workshop in Grenoble, France. This policy explains when a return, replacement or refund is possible. It is written to be fair to you and clear for us, and it does not affect the mandatory legal rights you have as a consumer.
Digital products are non-refundable, non-exchangeable and cannot be cancelled once the order is confirmed and the file has been made available for download.
By placing an order for a digital product, you expressly ask us to give you immediate access to it before the end of the 14-day withdrawal period, and you acknowledge that, once the file is made available for download, you lose your right of withdrawal for that product (Article L221-28 13° of the French Consumer Code). Completing the purchase confirms this request and acknowledgement.
This does not remove your right to a working file. If a file is corrupted, incomplete or materially not as described, contact us at sharkass3d@gmail.com and we will provide a corrected file or, if we cannot, a refund for that item.
Regardless of anything in this policy, physical products benefit from:
If an item is defective, damaged on arrival or not as described, you are entitled to a free repair or replacement and, where that is not possible, to a refund. Contact us within a reasonable time at sharkass3d@gmail.com with your order number and clear photos.
Consumers in the EU and the UK normally have 14 days from delivery to withdraw from a distance purchase of physical goods, without giving a reason.
Made-to-order exclusion. Every physical item we sell is 3D-printed to order specifically for you after your purchase — we keep no ready-made stock. Our physical products therefore qualify as goods made to the consumer's order and are excluded from the 14-day right of withdrawal (Article L221-28 3° of the French Consumer Code). This exclusion does not affect your rights if an item is defective, damaged on arrival or not as described — see section 2.
If we exceptionally agree to accept a return, the item must be unused and in its original condition, return shipping is at your cost, and any refund is issued within 14 days of us receiving the item back. Contact us first at sharkass3d@gmail.com.
Returns address: Maël Bazoin – Sharkass3D, 62 boulevard Joseph Vallier, 38000 Grenoble, France. Please contact us before sending anything back.
At checkout you can add the “VIP (loss / theft / breakage insurance)” shipping option. If you select it and your parcel is lost, stolen or arrives broken, we will send a free replacement (or, if a replacement is not possible, a full refund) quickly and without waiting for a carrier investigation, once you have reported the problem with photos where relevant.
If you did not select the VIP option, we will still stand behind your order to the extent required by law. We will open a claim with the carrier and, depending on the outcome and the applicable consumer law, provide a replacement or refund. Because this depends on the carrier's investigation, resolution can take several weeks.
Even where we are not strictly obliged to, we don't want you left with a broken model. If your parcel arrives damaged and you did not take the VIP option, contact us at sharkass3d@gmail.com with photos of the item and the packaging within 7 days of delivery. We will look at every case with goodwill and try to find a fair solution — a partial refund, a discount, replacement parts or a reprint. This is a commercial gesture, offered case by case, and not a contractual guarantee.
Nothing in section 4 limits the rights EU and UK consumers have by law, including the seller's responsibility for the goods until they are delivered to the consumer.
Approved refunds are issued to the original payment method within 14 days of approval. The time for the funds to appear depends on your bank or payment provider.
We cannot accept a return or give a refund where:
sharkass3d@gmail.com — please include your order number and, for any damage or conformity claim, clear photos of the item and packaging.
